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Here comes the bride…

Posted on: January 5th, 2012 by Ben No Comments

A huge congratulations to our Kelly who got engaged at Christmas. Wonderful news…and a lovely bit of cake to celebrate! Confetti at the ready…

Bluesoup – the healthy choice

Posted on: January 3rd, 2012 by Ben No Comments

Bideford (our home town) is world renowned for it’s New Year festivities and the fancy dress worn by revellers. Well this year, we’re proud to reveal the contribution made by our very own Meg. Meg’s the office champion when it comes to all things healthy and so it seemed apt that she dressed as a…..carrot!

Bluesoup Meg as a carrot

So if you’re looking for a new agency in 2012 and want to seamlessly blend creativity with a healthy diet, look no further than Bluesoup. And if you have promotional needs in the shape of human fruit and veg, give us a call too. We’re only too happy to help!

PPC Masters

Posted on: December 14th, 2011 by Ben No Comments

Not always ones for blowing our own trumpets, but we’re pretty proud of what we’ve achieved in the last 8 months! We took over a large PPC account from a specialist “digital” agency and managed to improve the click through rate by 5% while also reducing the cost per click by 32%. Go Bluesoup!!

Farm & Cottage Highly Commended at Travolution Awards

Posted on: October 12th, 2011 by Ben No Comments

Hip Hip Hooray! We might only have been managing and developing the Farm & Cottage website for 9 months, but in that time we’ve done enough to pick up a highly commended accolade at the prestigious Travolution Awards, held last night.

What did we do…? Lots of little things in all honesty, but when you understand websites like we do, it’s the little things that count. A combination of improved code and functionality made the site run about 30% faster for users. Better information was provided through searchable Google Maps and more video content. New sections were also added to the site to entice users to book providing deeper content about holidays. What did it all mean…simple really, a site conversion improvement of 18% year on year.

No time to bathe in the reflected glory though…we’ve got our sights set on winning next time!

First Marine Conservation Zone Website – thanks to Bluesoup

Posted on: September 14th, 2011 by Ben No Comments

Bluesoup are proud to announce the launch of the first ever website dedicated to a Marine Conservation Zone….on our doorstep around Lundy Island.

The sea around Lundy island was first designated as England‟s only Marine Conservation Zone (MCZ) in January 2010, and today (14 September) it launches a website to open a new window onto its clear waters. The unique world of colourful undersea landscapes and spectacular marine wildlife living around this small granite island is now more accessible at a click of a mouse. The site was developed by the Lundy wardens in collaboration with Bluesoup Communications; and the project has been funded by Natural England.

Nicola Saunders, Lundy warden, said: “The website is a great new resource for anyone wanting to find out more about the island or marine conservation in general. It is packed full of fantastic photos which reveal a whole host of species that you otherwise just wouldn‟t know were there. We asked for the design to engage a wide range of people, with slideshows and video clips found alongside academic research papers and reports – and with an all important live weather forecast link if you are planning a visit.”

Ben Duhig, the managing director of Bluesoup Communications, said: “It’s been a real privilege to work with the team at Lundy to create the first website for a Marine Conservation Zone. To get the opportunity to develop a site celebrating the diversity of the Lundy MCZ and to use such stunning imagery has been an amazing project to be part of. We hope the design, navigation and the way we have used the technology available to us brings this stunning environment to life for visitors in an inspiring way.”

Check out the site for yourselves at www.lundymcz.org.uk

 

Sunday Tabloids – What Next?

Posted on: July 22nd, 2011 by katie 1 Comment

There’s no getting away from the growing drama surrounding News International and the closure of the News of The World. With new revelations each day and a growing number of high profile individuals falling on their swords we are being exposed to the kind of drama normally played out on screen.

So what happens to clients that relied upon the News of the World as one of their key national press titles for advertising? Where should they go now? As you can imagine, these are key questions that have been floating around our office and between us and clients since the NOTW closure. NOTW delivered a large audience across a wide demographic – it was a tabloid yet still managed to hit the ABC1 market. No other Sunday came close to the 7.5m readers each week and only the Mail on Sunday pipped it’s ABC1 readership (3.17m vs 2.93m). In comparison, the Sunday Times only manages 2.87m ABC1s.
The public will be testing different titles to see what they like & what they don’t like and in the next few weeks they will probably be picking titles by headline/front page alone. It will take a while for the dust to settle and for the public to establish a new relationship with a Sunday tabloid.

As you would guess the other Sunday Tabloids are hot on the tails of this new ‘floating’ audience – the Mail have run a direct mail campaign, the Mirror have been doing a massive push for new readers and the Sunday Express have reduced their cover price. But has it paid off? Well early indications are that it may have done…

Sunday Mirror
Circulated 1.94 million that’s 835,000 extra copies sold = 75.6% increase
The People
Circulated 890,000 that’s 411,00 extra copies sold = 86.0% increase
Mail On Sunday
Circulated 2.4 million that’s 400,000 extra copies = 19.3% increase
Sunday Express
Circulated 650,248 that’s 100,000 extra copies = 15.19% increase

So does this mean you should plough your budget into The People / Sunday Mirror? Not necessarily. Over the coming weeks you need to assess the consistency of the circulation, the accuracy of the readership and the content within these titles. It is then a case of planning your media strategy in the national press in all the usual ways. If you don’t advertise in the tabloids at this time of year you don’t need to jump on board these bigger circulations now. It is still all about the Target Audience and what is right for you.

It’s a funny old time in the world of national press and we’re watching closely to see what’s on the cards for national press and what further revelations will continue to shape the media as we know it…and that’s without the likely launch of a new Sunday from News Int in due course or even the new red top from Associated, called “Sunday”. What’s next?

Showcasing the dramatic beauty of Exmoor

Posted on: July 20th, 2011 by Wayne No Comments

Refreshing design and engaging accessibility combine to deliver a stunning new website for Visit Exmoor (Managed by the Exmoor Tourism Partnership in association with West Somerset Council) www.visit-exmoor.co.uk

Bluesoup were challenged to design and deliver a visually engaging website that provided stand out in an increasingly competitive UK tourism market.  Supported with a  content management system that provides the Exmoor Tourism Partnership with a site they can manage and update with ease they are delighted with their new site.

Well done to all the team for delivering such a great site on time and importantly on budget.

Apply some brand aid to get through the recession.

Posted on: June 28th, 2011 by Ben No Comments

I’m not making any bold or surprising claims when I say it’s tough out there. Afterall we launched Bluesoup in the same week as the recession became official, so my time as an MD has been served under one economic climate only; a tough one. And what’s becoming more apparent is that it’s not getting any easier and it’s not going away any time soon.

So what options are open to us as business leaders to navigate these difficult times?

Well the first and most obvious solution is to look at cost. Can we reduce the in cost of raw materials or reduce the overheads of the business. If you haven’t already done this (and probably more than once) you are in a privileged position…and can I franchise your business?!

Having completed the cost exercise, most of us will also have seen a drop in turnover as sales volumes fall. And herein lies the point of this blog. Conventional thinking would suggest you either:

  1. Weather the storm and cut your cloth to reflect the lower revenues (which takes you back to cost cutting again)
  2. Reduce your price(s) to stimulate sales volume, albeit at a lower margin. To maintain profitability you now need to cut costs to offset the reduced margin..so the same net result, back to cost cutting. You’ve also inadvertently created a problem for the future…namely will you ever manage to get your customers to pay pre recession prices again?

Bold as it may be, I’d like to suggest that there is an alternative.  You own a brand, however strong or weak it may currently be, you own a brand.  And it’s this brand that will be able to help you through the next few years. I’m not saying it will be the whole answer, but it can play its part if properly understood & managed.

So what do I mean?  Well imagine a person who appeals to everyone…yes absolutely everyone. This individual is the life and soul during happy hour, yet is tea total. They attend church every Sunday, yet they’re an atheist. They support Manchester United and Manchester City and Spurs and Arsenal.  Finally, they love, and loathe, Marmite!

Impossible heh? Well that’s exactly what companies are effectively telling us when they say their “product appeals to everyone”.  It’s just not possible.

Much better that you do adopt the Marmite approach and understand who you appeal to and who you don’t. Once this is understood, you can dig deeper and understand why they like you, and just how much. If they’re obsessed, evangelists even, chances are they’ll sacrifice other things in their life before they give up on buying your brand. And they’ll probably pay a premium for it too.  Why else am I still buying Tropicana and Heinz Baked Beans?!

Many brand people can come across as fluffy, blue sky thinkers. However find the right partner, and they come loaded with commercial insight that focuses their work towards the end goal of helping you sell more, whilst maintaining your margins. From a marcomms perspective, a clear understanding of the who and why enables us to develop motivating campaigns, adopting the right tone of voice, and utilizing the right channels so that marketing budgets become more of an investment than a gut feel cost.

So am I talking a lot of hot air and idealistic waffle? Well no. We undertook exactly this exercise for a client of ours at the start of the recession. We increased the premium nature of their brand & communications given what we knew of their customers. And the results? Revenues have been maintained throughout the recession and given the improved marcomms strategy, volumes have held up too.

So, my recommendation?  Instead of adopting the conventional wisdom, be bold and look at what you own and what it’s worth to you. Find yourself a brand consultant with a proven track record of commercial results and invest in their insights (we work with some great ones if you want a recommendation!). I guarantee the upfront cost of their work will be more than saved in increased returns from a more informed marketing strategy on its own…let alone the ability you’ll have to maintain margins more confidently.

Goodbye to a dear friend & colleague!

Posted on: June 3rd, 2011 by Ben No Comments

Today we say good bye to BN08USO, or The Focus as it became known.  “Focus” joined us way back in 2008, when Bluesoup was just 5 months old.  The agency is what it is today in no small part due to the efforts of this plucky 1.8 diesel, taking us over 80,000 tough miles.

The little blue motor has enjoyed countless drive throughs, a spell of vegetable samosas and even the odd health kick where nothing more exciting than fruit and bottled water were consumed.  Radio 2 was a staple of any journey, but “The Organist Entertains” and the free Cliff Richard CD were low points in an otherwise solid musical repertoire.

So, as we go our separate ways, it’s with many happy memories.  Good luck & thanks to The Focus!

 

Using Social Media to Sell Spare Capacity

Posted on: June 1st, 2011 by AnnHolman No Comments

I have been quite vocal about how social media fails a lot of the time because it can be far too focused on campaigns rather than building a deep relationship with the customer through an exceptional experience. I’ve allowed myself to stray in this post as we begin to capture great case studies that demonstrate how social media can help not only gain followers, but actually sell ‘down time,’ ‘off peak,’ or ‘late deals.’

The hotel, transport and entertainment industries are a case in point. It’s extraordinarily rare the number of hotels, trains, planes and leisure attractions that are still reticent and demure at undertaking social media. It’s supposedly what they are great at; ‘being social.’

There are solid illustrations. The Joie de Vivre now has almost 11,000 followers on Twitter and over 8,300 Facebook fans. It uses these social media objects to push special offers and vouchers in off peak times, for example a Twitter promotional code for $79 a room at the San Francisco Galleria Park Hotel. Since the program started late in 2009, the Joie de Vivre has booked over 2000 room nights through these deals using social media.

The airline and the train industry should take note. Indian airlines are well ahead of the rest of the world and in comparison to the UK’s domestic carriers even further ahead. Jet Airways is one of the most prolific domestic airlines engaged in social media, followed by other airlines like Spice Jet, Kingfisher, Air India, Indigo and Go Air. They are predominately using the platforms Twitter, Facebook and Flickr to channel messages and engagement. While the Twitter profile is used to make announcements and have conversations with the clients, the Flickr profile is used to give customers an insight into what the brand is all about.

The results of the conversations Jet Airways www.jetairways.com are stimulating are, even for the most cynical, interesting. The airline received over 4000 conversations on various networking sites, in a time span of 2 weeks. Twitter demographics showed that both Kingfisher Airlines and Jet Airways are used by the people of same age group. To attract more customers, these brands are differentiating their services using unique packaging and convenience by reaching out to target consumers, instead of serving the masses. The semantic web will make this all the more alluring.

KLM www.klm.com have tried a different approach. They identified who had mentioned them via twitter and foursquare whilst waiting for their flight at the airport. This is where the benefit of hashtags can be seen. From here they researched some technographic information such as the content in the tweet, what information described the type of person and buying behaviours. Then they purchased a small, appropriate gift and delivered it to them, a random act of kindness evoking positive emotions, rewarding engagement with a social media channel and creating a bond with the brand that could go viral. The results show 1,000,000 impressions on twitter alone. An exceptional and personal brand experience for those travelers and the people that viewed the campaign on Twitter. Great example of how to appease late arrivals and delays in take off!

But you could get so much more imaginative and its works equally across the hotel and entertainment sectors.

A word of caution though! First you have to build the followers, fans and ‘likes’ before you can turn them into a community. It helps if you are a personality led brand, easy for the smaller hotels. There was a recent case of a business tweeting its latest deals then saying social media doesn’t work. Number of followers 10! I won’t insult you by saying anymore. The airline statistics are below:

 

Jet Airways

Kingfisher Airlines KLM Ryanair EasyJet Flybe
Twitter

8412

9744 5574 174 16953

4230

Facebook

208 135 765 456 675 89 095 56302

169

* As of 29.05.11

We all know it’s not about the number of followers but the quality of the follower. However, you have to have some critical mass before you can engage and facilitate eventual participation. There are huge opportunities in selling spare seats on trains and planes. Filling rooms and restaurants in hotels and increasing sales at leisure attractions on off peak days. As the growth of smart mobile ownership swells this year, its makes it not only easier to show results but also imperative to explore social media as an eye catching route to market that guests are going to smile about.

Decision makers in the above mentioned sectors only need ask themselves two questions; if we could increase ‘down time’ bookings by 10%, how does that financially impact on the business and, how will it increase our brand profile?